Tommy

            We want to thank you and your staff for repairing our suburban so quickly and efficiently a week ago. We appreciate your making sure it was safe to drive especially since we had several miles to travel to see our family.

We felt very safe on our trip, especially since there was no more shaking steering wheel!

Thank you for taking the time and making the effort to correct the problem in my car – and to do it right.

                                                                                    Sincerely

                                                                                    Sandy Sawyer

Dear Steve and Tommy,

Thanks for assisting me with the purchase of my ‘new’ 1997 Lexus, ES 300. This is a very fine car and, as you know had some work performed by the dealer to bring it up to Lexus standards.

While I have some confidence in the Lexus Dealer, I have a lot more confidence in your work and integrity as you are definitely one of Houston’s Best Shops. After your inspection, it took the dealer several hours to correct all of the things that you had noted in your report.

Again, many thanks for helping me with the purchase as without your assistance, I may have been facing lots of additional cost that I was totally unaware of.

Sincerely

Jon E King

Jon E King

Dear Steve,

As owners of three older model cars, we have had our share of auto repairs over time. We would like you and your staff to know that we have been extremely pleased with the level of service received at RPM.

Recent examples of our experience include work on Lisa’s 1977 Datsun 280Z, which would not start. The car was towed to RPM, where it was discovered that a $27 temperature sensor was the problem. After replacement of that sensor, the car was back on the road. Up to this point we thought that there was a minimum of $400 just for a repair shop to lift the hood! The experience with the ’88 Ford Bronco II came as a similar surprise; the truck was continually running hot and losing coolant. Before RPM was consulted, the advice we were getting was to replace the motor or at least the block, which would cost at least $1000. RPM examined the car and advised a seal leak solution and thermostat. Next, RPM looked at the air conditioning in our ’84 Bronco II. The system was not cool and was discharging a fog into the cab. RPM repaired a loose connection, recharged and checked the system pressure. The total for both trucks was $250. I challenge anyone to find another repair shop with this level of customer service and integrity.

Although we don’t look forward to auto repairs, it’s nice to know that we can rely on RPM to get us back on the road. We appreciate the honest and integrity you and your staff has shown and will continue to recommend RPM.

Sincerely,

J Michael Alderman

Lisa B. Alderman

J. Michael Alderman

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Tom,

            Thank you for all four tires being round again. It rides much smoother now.

In addition, the nice cool breeze is simply delightful. In addition, I very much appreciate the connivance of the door to door service. In fact I’m so happy about all these things, I thought maybe door to door payment would be welcomed.