CUSTOMER SERVICE

CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At RPM Automotive in Houston

Bellaire Auto Repair
General Auto Repair Services
Miscellaneous Auto Services


Reviews

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Used them for many years with all of my cars when I was much younger ( mid 80's), I had one of the fastest and well maintained 77 280Z's in town all because of these guys! So happy to see they are still helping people with their cars and getting the wonderful reviews they truly deserve! I can only wish we had mechanics half as knowledgeable and honest as Tommy out here in east Texas! Miss you guys!

, 12/14/2021

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Always professional, on time as much as can be expected for repairs and general maintenance. Over 20 years servicing my cars and always so well pleased. Never felt like something was being done that did not need done, but was always advised to think about maybe this repair or this maintenance in 3, 6, or maybe 9 months might be need to checked. Depending on my driving mileage. BLS

, 12/06/2021

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Tommy is always helpful and answers my questions like I really know what I'm talking about concerning my car (I don't!) I appreciate the fact that he is my "car guru"!

, 11/18/2021

Partners

ASE (Automotive Service Excellence)
NAPA
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ASE Master Technician
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